What’s Sama Africa?

Sama Africa is a market place which brings together tour operators offering tourist activities in Africa and travellers from all over the world.

On the one hand, the tour operators registered on the platform will be able to offer activities allowing their future customers to have great experiences.

On the other hand, travellers will be able to search for activities for their future trips to Africa. Then, if they are registered on the platform, book the activities that correspond to their preferences.

By making a reservation through the Platform, the traveller enters into a direct contractual relationship with the tour operator with whom he makes the reservation.

Who can offer activities?

The platform is open to professional tour operators with a license, whether they are corporate or physical persons.

Registration and publishing the activity proposals are free.

To register, tour operators must provide their license numbers and several documents. All these information will be checked because the expertise of tour operators as much the safety of future travellers are essential to us.

Which kind of activities are allowed? 

All activities offered must comply with our Terms & Conditions.

The activities will take place exclusively on the African continent, for a short or long duration, for different categories (Safaris, Hiking, Tours, Experiences) and with the possibility of personalizing them with options.

In addition, we ask tour operators to comply with the following additional requirements:

-       The activities must be described with exhaustiveness and precision: date and time, meeting place, detailed description, furniture provided, etc.

-       As soon as an activity is booked, the tour operator takes a commitment to honour the service except in case of emergency.

-       To ensure that the activities have good review (rates and comments). As the quality of the services offered on the platform is one of our priority, the activities with an average rating less than or equal to 5 may be deactivated or deleted.

Sama Africa can deactivate or delete my account?

All the platform users (travellers or tour operators) must comply with our Terms & Conditions. Otherwise their accounts may be deactivated or deleted.

Your account can also be deactivated or deleted if your publications (activities, comments, etc.) are contrary to applicable law or potentially harmful or unacceptable for Sama Africa, its members, third parties or property.

Sama Africa will regularly review user accounts and after that some of them may be deactivated or deleted. The objective of these reviews is to ensure the respect the values of our community (security, reliability, respect), the General Conditions, the applicable laws and regulations and to establish a climate of mutual trust.

In addition, a tour operator who has several activities whose overall ratings are less than or equal to 5 may also be deactivated until he takes the measures to improve his service.

If your account is deactivated, you still must honour your future reservations without accepting new reservations (for tour operators) or submitting new reservations (for travellers).

How much to pay to access the Sama Africa platform?

For travellers, the service of reservation is completely free. You will pay exactly the total price of the activity and options (if chosen) as indicated at the time of booking.

The registration and publishing the activities are completely free for tour operators. However, you will pay a commission on each booking. This commission corresponds to a percentage of the price of the activities and options.

How the traveller’s payment is collected? 

The total price of the reservation is collected from travellers using a payment service provider (PSP) for and on behalf of the tour operator that offers the activity booked.

Upon finalizing the reservation, you will be redirected to the payment authentication site. Payment is made securely with immediate debit of your payment method.

Note: Reservations are made with the price displayed and according to the currency you have selected (EUR or USD). Also, if the currency of your bank account is different from the currency of the reservation payment, the issuer of your credit card or bank card may apply an exchange rate or currency conversion fees to your payment.

How payment is transferred to the tour operators?

Tour operators will be paid by bank transfer each wesnesday for the reservations completed the past week. The amount transferred corresponds to the sum of the prices of reservations made the previous month deducted from Sama Africa’s commission.

Otherwise, an advance payment may be transferred to the Guides who request it. This advance payment cannot exceed 30% of the reservation amount and is calculated based on the reservation cancellation conditions defined by the Guide:

-        If the cancellation isn’t free, then the advance payment request is receivable from 30 days before the beginning of the activity

-        If the cancellation is free up to 1 day before the beginning of the activity, then the advance payment request isn’t receivable

-        If the cancellation is free up to 7 days before the beginning of the activity, then the advance payment request is receivable from 7 days before the begining of the activity

-        If the cancellation is free up to 14 days before the beginning of the activity, then the advance payment request is receivable from 14 days before the beginning of the activity

-        If the cancellation is free up to 30 days before the beginning of the activity, then the advance payment request is receivable from 30 days before the beginning of the activity

Reservation cancellation 

The cancellation conditions to be applied to the reservations are determined by the tour operators.

Cancellation details can be found at the bottom of the announcement page for the activity to be booked, in the booking confirmation email and on your Reservations page.

Tour operators will have the choice:

-       No free cancellation. Travelers will not be reimbursed in case of cancellation.

-       Free cancellation 30 days before the beginning of the activity. Travelers will be reimbursed in full if the cancellation is made 30 days before the activity date. If the cancellation happens 30 days or more before the beginning of the activity, Travelers will not be reimbursed.

-       Free cancellation 14 days before the beginning of the activity. Travelers will be reimbursed in full if the cancellation is made 14 days before the activity date. If the cancellation happens 14 days or more before the beginning of the activity, Travelers will not be reimbursed 

-       Free cancellation 1 day before the beginning of the activity. 

Help Centre

Our FAQ will allow you to have answers to most frequently questions. Do not hesitate to consult it.

You can request support from Sama Africa with the online form, especially for your complaints. Our team is then notified and takes charge of your request. After analysis of the elements provided, we will make our final decision which will be communicated to you.